by Jacek | May 18, 2018 | Design, Strategy
How do you define good Customer Experience (CX) & Service Design (SD)? Here’s our rationale and why we believe it is successful. Effortlessness, is how a customer should describe their customer experience with a brand, and this is what we strive for when...
by Jacek | May 15, 2018 | Design
Customer experience design (CXD) In layman’s terms is how you design the systems that govern your customer’s touch points with your brand and organization. However, that’s an oversimplification. Customer experience is an enablement mechanism that supports the user...
by Jacek | Oct 7, 2017 | Strategy
CI? Yes, competitive intelligence. In today’s rapidly changing marketplace it is pivotal that any new start up keep an eye on the competition. What are they doing that we’re not? What’s their comparative value proposition? Who is their target customer, and who...
by Jacek | Sep 12, 2017 | Strategy
Why Vice Presidents of Digital Product Need to Start Embracing Machine Learning Today It used to be that you had to program a computer to do certain things. Since the late 1990’s, there’s been a number of advances in digitization and cheap computing power....
by Jacek | Mar 9, 2017 | Resources, Strategy
The amount of capital funneled into Research and Development (R&D) by U.S. based tech companies is simply staggering. Amazon takes the cake with a reportedly $13.3 billion annual spending on R&D—and while big, Amazon is only one company—so aggregate the...
