Launching a new product requires more than just a great idea. Research and product development are key components of any successful product launch, helping companies create products that meet customer needs, differentiate themselves from competitors, and generate revenue. By leveraging these strategies, companies can maximize their return on investment (ROI) and increase their chances of success.

In this blog, we will explore how research and product development can be used to maximize ROI during new product development and share practical tips for optimizing these processes. Whether you’re a startup or an established company, this blog will provide insights and guidance to help you launch your next product with confidence.

Research: Understanding the market

Research is a vital step in the product development process, as it provides companies with valuable insights into the market, competition, and target customers. To gain a deeper understanding of customer needs and pain points, companies can use a variety of techniques, including:

Conduct exploratory research

Exploratory research is an essential first step in any research process as it helps in framing the research question and refining the research objectives. It can be conducted through various methods such as literature review, online research, and informal discussions with industry experts. This stage largely consists of quantitative research (research that focuses on collecting and analyzing numerical data), where the focus is to gather a broad understanding of the market, identify potential gaps and opportunities, and generate initial ideas for further research.

For instance, this stage of research can help identify emerging trends in the market and provide insights into customer needs and preferences, which can be used to inform the product design and development process.

Exploratory research is especially important for digital product companies, as the fast-paced nature of the industry means that trends and customer needs can change rapidly. Conducting exploratory research on a regular basis can help these companies stay ahead of the curve and ensure that they are developing products that are both relevant and valuable to their target audience.

Leverage customer surveys


Surveys are a valuable tool for companies looking to conduct research and gather data on a large scale. Through surveys, companies can ask a large number of people a set of standardized questions and gather quantitative data that can be analyzed and used to inform product development decisions.

Surveys can be designed to gather information on a range of topics, including customer needs and pain points, preferences and opinions on existing products, and brand perception. By analyzing the results of these surveys, companies can gain insights into the needs and preferences of their target customers and identify areas for improvement or new product development opportunities.

When designing a survey, it’s important to carefully consider the questions being asked and ensure that they are relevant and useful in gathering the data needed to inform product development decisions. Additionally, it’s important to ensure that the survey is accessible to a diverse range of people, including those with different backgrounds, abilities, and demographics. This helps with getting more accurate feedback and collecting data that is representative of the target market.

Set up focus groups

Focus groups are a type of qualitative research (a research method that aims to understand human behavior and experiences through open-ended and subjective data collection techniques) that involves bringing together a small group of people to discuss a product, service, or idea. The purpose is to gain a deeper understanding of the attitudes, perceptions, and behaviors of potential customers. Focus groups are often used in the early stages of product development to gather feedback on product ideas and to identify customer needs and pain points.

Unlike surveys, which provide quantitative data on a large scale, focus groups provide qualitative data that is more detailed and nuanced. Researchers can ask follow-up questions and probe for deeper insights, allowing them to gain a more comprehensive understanding of customer needs.

Focus groups are also useful for identifying trends and patterns in customer behavior. By observing how customers interact with each other and discussing their experiences, researchers can gain insights into how customers make decisions, what motivates them to make a purchase, and what factors influence their behavior.

Do in-depth interviews

In-depth interviews are another valuable method for companies to gain insights into their target market and improve their product design. Unlike surveys and focus groups, which rely on larger sample sizes, interviews involve one-on-one conversations between a researcher and a participant. These conversations are typically structured around a set of predetermined questions but also allow for follow-up questions and open-ended discussion.

These interviews are particularly useful for exploring complex topics, such as customer attitudes and motivations, which are typically not easy to capture through other research methods. By taking the time to really dig into the experiences, preferences, and behaviors of individual customers, companies can gain a more practical understanding of their target market and design products that better meet their needs.

Additionally, these types of interviews help companies identify common challenges that customers face when using the products, as well as their unique perspectives and goals. This information can be used to refine product concepts, develop new features, and improve overall user experience, resulting in a more successful product launch and, ultimately, higher ROI.

Another useful area that customer interviews can help with is assisting companies in identifying untapped market opportunities, such as niche customer segments or emerging trends. By uncovering these insights, companies can stay ahead of the competition and innovate more effectively.

Employ concept testing

Concept testing is an important part of the research and development process for companies developing new products. It involves testing new product concepts with potential customers to understand how well they are received, and to identify which features are most important to customers. This allows companies to focus on developing products that meet customer needs and preferences, ultimately leading to better product design and increased ROI.

Concept testing can take many forms, such as mockups, prototypes, or even virtual reality simulations. The goal is to present the product concept to potential customers and gather feedback on various aspects of the design, such as usability, functionality, and overall appeal. This feedback is then used to make improvements to the product before launch.

By conducting concept testing, companies can reduce the risk of launching products that don’t meet customer needs or expectations, ultimately leading to increased ROI. This is because they are able to make informed decisions about product design based on customer feedback, which helps to ensure that the final product will be well-received in the market. Furthermore, by developing products that meet customer needs and preferences, companies can differentiate themselves from competitors, which can further increase ROI.

Utilize competitor research

In addition to understanding customer needs, it’s important for companies to analyze their competitors to identify opportunities for differentiation. This involves conducting competitor research to understand their strengths and weaknesses, as well as their product offerings and pricing strategies. By gaining a deep understanding of the competition, companies can find opportunities to stand out in the market and better meet customer needs.

Developing the product

Once a company has conducted thorough research and gained a deep understanding of the market and target customers, the next step is to begin developing the product. Here are some of the essential steps to take during this process in order to maximize ROI:

Set clear goals


Setting clear goals is a critical first step in product development. This helps ensure that the product aligns with the company’s overall strategy and meets the needs of its intended audience. The goals should be specific, measurable, achievable, relevant, and time-bound (SMART), and should include key features, functionality, and user experience requirements.

By setting clear goals and objectives, the team can stay focused and aligned throughout the product development process, reducing the risk of costly missteps or deviations from the original vision. Additionally, clear goals enable the team to measure progress and determine whether the product is on track to meet its intended purpose and ROI targets.

Design a user-friendly interface

Product design is also critical to the success of new products. By creating a user-friendly interface that meets the needs of the target audience, companies can improve the user experience and increase the likelihood of adoption. During the ideation phase, it’s important to consider the needs and preferences of potential customers and incorporate their feedback into the product concept.

Develop a minimum viable product

One strategy for testing and validating assumptions is building a minimum viable product (MVP). An MVP is a scaled-down version of the product that allows companies to test the concept and gather feedback from users before investing more resources into the development process.

Once an MVP has been developed, it’s important to test and iterate the product to incorporate user feedback and improve performance. By using analytics and customer feedback, companies can identify areas for improvement and make data-driven decisions about how to improve the product.

Implementing effective strategies

Implementing effective strategies is critical to maximizing ROI and ensuring that new product development is a success. One key strategy is utilizing agile methodologies, which allow for flexibility and responsiveness in the product development process. By breaking down the development process into smaller, more manageable tasks and iterating on them quickly, companies can respond to changes in the market and incorporate user feedback in real-time.

Encouraging collaboration between cross-functional teams is also essential to the success of new product development. By aligning everyone on goals and priorities, companies can ensure that everyone is working toward the same end goal. This can be facilitated through regular brainstorming sessions and other forms of collaboration that encourage creativity and innovative thinking.

Investing in training and development for employees is another important strategy. By enhancing their skills and knowledge, companies can ensure that their teams are well-equipped to handle the challenges of new product development and stay up-to-date with the latest industry trends and best practices.

Finally, prioritizing customer feedback is crucial for developing products that meet the needs of their target audience. Regularly soliciting customer feedback through surveys and other means and using it to inform product decisions can help companies make data-driven decisions and improve the customer experience.

Measuring ROI


To effectively measure ROI, companies must define key performance indicators (KPIs) that align with their goals and objectives for the product. These KPIs can include metrics such as customer acquisition costs, revenue generated, and user engagement.

Tracking and analyzing data is essential for evaluating the success of the product and identifying areas for improvement. This can be done through the use of quantitative data, such as user analytics and feedback, as well as qualitative data, such as customer surveys and interviews. By evaluating this data, companies can determine the viability of the product and make data-driven decisions to guide future product development efforts.

Optimizing the product based on results is also critical for maximizing ROI. By making adjustments to features, functionality, and user experience based on data and user feedback, companies can ensure that their products continue to meet the needs of their target audience throughout the product life cycle.

Work with an experienced partner to maximize ROI

Working with a partner can be an effective strategy for maximizing ROI in new product development. Such partners can bring industry knowledge and expertise to the table, helping to guide the research and development process and ensuring that companies are focused on the right goals and objectives. By leveraging their experience and insights, partners can help companies avoid common pitfalls and make informed decisions that maximize the ROI of their investment.

In addition to their expertise, partners can also provide additional resources that companies may not have in-house. These resources can include specialized tools, talent, or technology, enabling companies to accelerate the development process and achieve better results. Moreover, partners can help ensure that everyone involved in the project, including stakeholders, is aligned on goals and priorities, leading to more efficient and effective development efforts.

Elevate the research and product development process with SWARM

In today’s competitive market, investing in research and product development is essential for any company looking to succeed. By conducting thorough market research, developing products that meet customer needs, and implementing effective strategies, companies can maximize their ROI and take advantage of market opportunities.

At SWARM, we have years of experience helping companies navigate the product development research process and achieve their goals. Our team of experts is dedicated to delivering innovative and effective solutions that help companies achieve success in a dynamic and rapidly changing market.

If you’re ready to elevate your research and product development process and achieve better results, contact experts at SWARM today. Our team is ready to help you uncover new opportunities and develop products that meet the needs of your target customers.