by Jacek | May 18, 2018 | Design, Strategy
How do you define good Customer Experience (CX) & Service Design (SD)? Here’s our rationale and why we believe it is successful. Effortlessness, Is how a customer should describe their customer experience with a brand, and this is what we strive for when...
by Jacek | May 15, 2018 | Design
Customer experience design (CXD) In layman’s terms is how you design the systems that govern your customer’s touch points with your brand and organization. However, that’s an oversimplification. Customer experience is an enablement mechanism that supports the user...
by valerie | May 2, 2018 | Strategy
This is a 2018 update from the article that first appeared on CreativeBloq. It focuses primarily on design, but is applicable to other fields as well. Specialists generally assume that everything they know is obvious, and need to remind themselves that isn’t...
by Tao Ren | May 2, 2018 | Development, Engineering
This is an engineering overview of an application pipeline setup in AWS that we’ve used quite frequently with our projects. For those not familiar with application pipeline development, it’s the path the code must take from a development machine to the...
by Tao Ren | Jan 13, 2018 | Development
Here at SWARM, our engineering team has agreed on the following goals for deploying applications into the wild. Automatic Deployment should happen automatically. Creating and publishing packages are for the dark ages! Reproducible Production environment should be the...
by Jacek | Oct 7, 2017 | Strategy
CI? Yes, competitive intelligence. In today’s rapidly changing marketplace it is pivotal that any new start up keep an eye on the competition. What are they doing that we’re not, what’s their value proposition compared to ours, who is their target customer, who is...
by Jacek | Sep 12, 2017 | Strategy
Why Vice Presidents of Digital Product Need to Start Embracing Machine Learning Today It used to be that you had to program a computer to do certain things. As of the late 1990s, due to the advances in digitization and cheap computing power, scientists can feed...
by SWARM | Aug 3, 2017 | Newsletter
Newsletter | August 3rd, 2017 This week we’re talking about full-body VR wearables, human organ factories in New Hampshire, the largest electric vehicle highway in Australia 🛣️⚡, and [w]earables that go into… your ear. 👂 WEARABLES + VR . True...
by SWARM | Jul 27, 2017 | Newsletter
Newsletter | July 27th, 2017 This week we’re talking about robotic eels tracking water pollution, building DNA from scratch👨🔬, the first floating wind farm💨, and the first solar-powered train ☀️🚆. ENVIRONMENT . Robotic eels vs water pollution We have...
by SWARM | Jul 20, 2017 | Newsletter
Newsletter | July 20th, 2017 This week we’re talking about smart gloves that translate sign language! 🙋, Moon-mining in 2020 🌕, the top programming languages of 2017 💻, and new, cool, skin-like wearable tech! WEARABLES . Smart glove can translate sign...
