by Jacek | May 18, 2018 | Design, Strategy
How do you define good Customer Experience (CX) & Service Design (SD)? Here’s our rationale and why we believe it is successful. Effortlessness, is how a customer should describe their customer experience with a brand, and this is what we strive for when...
by Jacek | May 15, 2018 | Design
Customer experience design (CXD) In layman’s terms is how you design the systems that govern your customer’s touch points with your brand and organization. However, that’s an oversimplification. Customer experience is an enablement mechanism that supports the user...
by valerie | May 2, 2018 | Strategy
This is a 2018 update from the article that first appeared on CreativeBloq. Specialists generally assume that everything they know is obvious, and need to remind themselves that isn’t the case for most of the population. What specialists do have is a speed at...
by Tao Ren | May 2, 2018 | Development
Target Groups Application Pipeline Setup AWS console ⇒ EC2: Target Groups ⇒ Create target group Create 2 groups Ludlow2-api-qa Ludlow2-api-prod The port doesn’t matter, keep it as default: 80. Load Balancer setup AWS console ⇒ EC2 ⇒ Load Balancers ⇒ Create Load...
by Tao Ren | Jan 13, 2018 | Development
Here at SWARM, our engineering team has agreed on the following goals for deployment architecture. Automatic Deployment should happen automatically. Creating and publishing packages are for the dark ages! Reproducible Production environment should be the same as the...
by Jacek | Oct 7, 2017 | Strategy
CI? Yes, competitive intelligence. In today’s rapidly changing marketplace it is pivotal that any new start up keep an eye on the competition. What are they doing that we’re not? What’s their comparative value proposition? Who is their target customer, and who...
by Jacek | Sep 12, 2017 | Strategy
Why Vice Presidents of Digital Product Need to Start Embracing Machine Learning Today It used to be that you had to program a computer to do certain things. Since the late 1990’s, there’s been a number of advances in digitization and cheap computing power....
by SWARM | Aug 3, 2017 | Newsletter
Newsletter | August 3rd, 2017 This week we’re talking about full-body VR wearables, human organ factories in New Hampshire, the largest electric vehicle highway in Australia 🛣️⚡, and [w]earables that go into… your ear. 👂 WEARABLES + VR . True whole-body...
by SWARM | Jul 27, 2017 | Newsletter
Newsletter | July 27th, 2017 This week we’re talking about robotic eels tracking water pollution, building DNA from scratch👨🔬, the first floating wind farm💨, and the first solar-powered train ☀️🚆. ENVIRONMENT . Robotic eels vs water pollution We have certainly...
by SWARM | Jul 20, 2017 | Newsletter
Newsletter | July 20th, 2017 This week we’re talking about smart gloves that translate sign language! 🙋, Moon-mining in 2020 🌕, the top programming languages of 2017 💻, and new, cool, skin-like wearable tech! WEARABLES . Smart gloves can translate sign language...
