SWARM is excited to be sponsoring season 3 of the podcast Cut Your Learning Curve, a podcast about learning and the intersection of work and technology. In this season Nate Cooper, managing partner at SWARM is joined by Eve MacKnight, Director of Learning to discuss...
Much talk happens today around the customer experience in product design. While there is considerable literature out there on the topic, there is also much confusion in regards to what it means and how to implement it. In short, it how the customer feels at every...
Customer experience (CX) design is a pivotal part of product design that is all too often overlooked. A buzzword all too commonly used throughout the world of business, it’s been loosely applied to virtually every situation that has to do with improvement within your...
Customer experience design (CXD) In layman’s terms is how you design the systems that govern your customer’s touch points with your brand and organization. However, that’s an oversimplification. Customer experience is an enablement mechanism that supports the user...
Is design important? As every entrepreneur knows, when bootstrapping or working with a small budget, it’s important to be very careful with resources. It’s easy to fall into the trap of wanting one team member to take on the responsibilities of multiple roles. With...
Hi friends, We’ve gotten a ton of positive feedback about our weekly newsletter (Ludlow.io), and we thought we’d share our story – why we created one, how we decided to revamp it, and then the exciting stuff. We want to thank you for all your support (you guys...